Privacy Policy
At Hotel Saanvi, we value the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
-
Full name
-
Contact information (phone number, email address)
-
Address and ID details (when required during check-in)
-
Booking and transaction details
-
Payment information (secured via trusted third-party payment gateways)
2. How We Use Your Information
Your information is used for:
-
Processing hotel bookings and payments
-
Providing confirmation and support for your reservations
-
Improving our website and services
-
Sending booking updates, offers, and promotions (only with your consent)
-
Meeting legal or regulatory obligations
3. Data Security
We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure. All payment-related data is handled through secure, encrypted connections.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. Your data may only be shared with:
-
Payment gateway providers for processing transactions
-
Service providers for customer support or technical infrastructure
-
Government or legal authorities when legally required
5. Your Rights
You have the right to:
-
Access or update your personal information
-
Request deletion of your data
-
Opt out of receiving promotional emails at any time
To exercise these rights, please contact us at:
[Insert your hotel’s email address here]
6. Cookies
Our website may use cookies to enhance your browsing experience. These cookies help us understand visitor preferences and improve site performance. You can disable cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.
Last updated: [20 April 2025]
Return & Cancellation Policy
At Hotel Saanvi, we understand that travel plans can change. Our cancellation and refund policy is designed to be simple and fair for all our guests.
Cancellation Policy
-
Cancellations made 48 hours or more before check-in:
Full refund of the booking amount. -
Cancellations made within 48 hours of check-in:
50% refund of the booking amount. -
No-shows or same-day cancellations:
No refund will be provided.
Refund Process
-
Refunds (if applicable) will be processed within 7–10 business days to the original payment method.
-
For bookings made through third-party platforms (e.g., travel websites), please refer to their respective cancellation and refund policies.
How to Cancel
To request a cancellation, please contact us at:
[Insert hotel phone number] [Insert hotel email address]
Make sure to provide your booking ID, name, and check-in date in your cancellation request.
Important Notes
-
Any applicable service charges or payment gateway fees are non-refundable.
-
Group bookings or special offers may have separate cancellation policies (will be mentioned at the time of booking).
-
Hotel Saanvi reserves the right to cancel bookings due to unforeseen circumstances (e.g., natural disasters, maintenance issues) — in such cases, a full refund will be issued.